If you want to enjoy the most of your holiday travel, pick choose the happiest airline. Read this article from Jacquelyn Smith:
The holiday season should be a joyous time filled with family, friends and festivities. But unpleasant airline employees can make getting to your holiday fun a misery. This year as you book your getaway, you might want to consider which airline employees will be smiling from check-in to landing, making your trip at least a little bit more enjoyable.
The jobs site CareerBliss.com just announced its annual ranking of America’s Happiest Airlines for Holiday Travel. With Thanksgiving fast approaching and travelers preparing to jet off to their next destinations, this list of the 10 domestic airlines with the most blissful employees may come in handy.
“At CareerBliss we know how important happy employees and a great company culture are in creating a positive experience for employees, managers and customers,” says CareerBliss’ chief executive, Heidi Golledge. “Flying friendlier skies can make this busy holiday travel season a little more enjoyable. Also, supporting companies who do an amazing job keeping their employees happy also creates good will as you become a personal promoter of employee happiness.”
CareerBliss analyzed more than 1,000 job reviews written by airline employees in 2012 and 2011 to find the 10 happiest airlines for holiday travel. Airline employees had been asked to rate factors that affect workplace happiness, including growth opportunities, benefits, compensation, work-life balance, the company culture, their senior managers, job security, and whether they would recommend their employers to others.
They evaluated each factor on a five-point scale and also indicated how important it was to their overall happiness at work. The numbers were combined to find an overall rating of employee happiness for each respondent, and then they were sorted by company to find who the happiest airline employees were.
For the third consecutive year, Southwest Airlines lands the No. 1 spot as the happiest holiday airline to travel this season, with an overall happiness score of 4.33. ”[Southwest Airlines] continues to soar in creating a happy work environment,” Golledge says. “Employees at Southwest feel empowered, and specifically mention the company culture and praise their management and co-workers as factors, which contribute to an overall positive workplace. CareerBliss found that a happy workplace can be infectious and carry over into a better customer experience. This is the case for many of those who fly Southwest Airlines – building a loyal fan base.”
Flying in just behind Southwest is Continental, which merged with United in 2010 to become United Continental Holdings. All flights began operating as United Airlines just this year, when they combined their computer systems in March. The airline received a Bliss score of 4.27, putting it in the No. 2 spot.
Delta employees are also very pleased to be aboard. The airline earned a score of 4.12, placing it at No. 3.
Emotions always run high during the holidays for all employees, especially in industries that have seasonal increases in volume, such as the airlines. So when you are booking your holiday travel, “consider which airline employees are truly cared for by their company and the happiest,” Golledge says. “This will impact your overall experience and make traveling over the holidays a little more blissful.”