In the hospitality industry, the guest is king. However, many hotels and accommodations fail to realize what their clients really want. Despite the countless surveys and questioning, many still fail to give their best to the people who avail of their services. They may not always say it but here are the things guests want from their accommodations:
Cleanliness goes beyond sweeping, buffing, and changing the sheets. What guests really want is a room that smells and feels clean. Unfortunately, many hotel rooms smell and feel stuffy. For this problem, it is vital that rooms are cleaned and checked regularly, including all air conditioning units and other ventilation systems to get rid of allergens and unwanted smell.
Modern hotels try to improve their visuals to impress their guests. Especially in this social media era, a nice photo could garner interest from a person’s network. But this tactic can only go so far because, at the end of the day, people will still choose comfort over looks. Despite the trends, guests still want plush pillows and breathable sheets on beds that won’t strain their backs. Having an assortment of refreshing teas and freshly-brewed coffee would also be a nice touch to make them feel at home.
A slow Wi-Fi connection could ruin the guest experience. These days, a high-speed internet connection is important to get things done. Most hotels offer a limited connection to guests that is barely enough to send an email but will grant them better connectivity for a price. Guests these days prefer hotels that won’t charge them extra for better connectivity.
On top of the trends and innovations, guests still prioritize their basic needs. In the quest to be the best, hotels should consider these three factors to provide excellent guest experience.
Bermuda-based hotelier John Jefferis is the chairman and sole shareholder of Coco Reef Resort located in Bermuda and Tobago. Mr. Jefferis has been working in the hotel industry since the 60’s and is responsible for developing and acquiring some of the famous hotels, resorts, and restaurants in Caribbean region. Visit this blog for more information.